Every piece is handcrafted by master artisans using techniques passed down through generations — some over 800 years old.

Yes. All glazes are made from natural mineral pigments and are food-safe after high-temperature firing (1,100–1,200°C). However, these pieces are designed primarily as display art — not everyday dinnerware.
If you choose to use them for serving, we recommend hand washing only and avoiding prolonged contact with acidic foods.

Each design is produced in a strictly limited quantity — typically 30 to 50 pieces worldwide. Once an edition sells out, it is never reproduced.
Every piece is individually numbered (e.g., "12 of 50") and includes a certificate of authenticity documenting its edition number, artisan, and origin.

Every Usta & Co. piece ships with:

- Certificate of Authenticity — Documenting the artisan, origin, technique, and edition number
- Artisan Information — A photo and bio of the master who created your piece
- QR Code — Links to behind-the-scenes content and the artisan's story

The slight variations in glaze, brushstroke, and color intensity are not flaws — they're proof of handcraft. No two pieces are exactly alike.

Because they're made by hand. Each piece reflects the artisan's individual touch:

- Glaze depth may vary slightly based on application and kiln position
- Colors can shift subtly depending on firing temperature
- Brushstrokes carry the artisan's signature rhythm

These variations are celebrated, not hidden. They're what distinguish authentic handcraft from factory reproduction.

We ship to the United States, Canada, and the United Kingdom. Additional international destinations are coming soon — join our Collector's Circle to be notified.

- FREE on all orders over $300
- Standard Shipping (5–7 business days): $15
- Express Shipping (2–3 business days): $50

With extreme care. Each piece is:

- Wrapped in custom tissue paper with protective foam corners
- Nestled in a rigid presentation box with velvet-lined interior
- Placed in a secondary shipping carton with cushioning
- Insured for full value

Our packaging is designed to protect museum-grade art — and to create an unboxing experience worth keeping.

- Standard Shipping: 7-10 business days
- Express Shipping: 3-5 business days

Orders typically require 3–5 business days for processing before shipment.

Yes. You'll receive a shipping confirmation email with tracking information once your order has been processed and shipped. You can also track your order in your account dashboard.

We offer a 14-day return policy from the date of delivery. Pieces must be in original, unused condition with original packaging (box, velvet inlay, authenticity card) and free of damage, chips, or alterations.
Once received and inspected, refunds are processed within 5–7 business days to your original payment method.

We're so sorry — that should never happen. Contact us immediately at hello@ustaandco.com with:

- Your order number
- Photos of the damage and packaging

We'll arrange a full replacement or refund at no cost to you. Please keep all original packaging until the claim is resolved.

Exchanges are handled as a return + new order. Simply return your original piece and place a new order for the piece you'd like instead.

If you need help choosing, reach out — we're happy to guide you.

Email us at hello@ustaandco.com with your order number and reason for return. We'll send you a prepaid shipping label and instructions within 1 business day.

These pieces are made to last generations with proper care:

Cleaning:
- Hand wash only with mild soap and warm water
- Dry immediately with a soft cloth
- Never use abrasive cleaners or scrubbers

Avoid:
- Dishwasher, microwave, and oven
- Extreme temperature changes (hot to cold)
- Direct sunlight for extended periods (preserves glaze vibrancy)

Absolutely — most of our pieces are designed for wall display. Wall-mounting hardware (plate hangers) is available separately, or you can use standard disc-style plate hangers.

Tips for wall display:
- Choose a location away from direct sunlight
- Ensure the wall can support the weight (most plates are 1–2 lbs)
- Consider grouping multiple pieces for a gallery-style arrangement

Yes, but with care. All glazes are food-safe, so the pieces can be used for special occasions — serving nuts, dried fruits, olives, or displaying desserts.

However, they're designed primarily as art objects. For regular use, we recommend:
- Hand washing immediately after use
- Avoiding prolonged contact with acidic foods (citrus, vinegar)
- Never putting them in the dishwasher

If not on display:
- Store in the original presentation box with velvet lining
- Place soft cloth between stacked pieces
- Keep in a cool, dry location away from humidity
- Avoid stacking heavy items on top