The Usta & Co. Promise

Each Usta & Co. plate is hand-painted in Uzbekistan by master ustas and created in limited editions. Below you’ll find answers to our most common questions about authenticity, shipping, care, and returns.

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Are the plates truly hand-painted?

Yes. Every plate is individually wheel-thrown and hand-painted by a master usta in Uzbekistan. No machines, no shortcuts — only brush, pigment, and tradition passed down through generations.

Are these limited editions?

Absolutely. Each design is created in very small numbers, many signed or numbered by the artisan. When you hold one, you’re holding a piece of art that few in the world will ever own.

What size are the plates?

Most measure 30–36 cm (12–14 in) — large enough to be striking on a wall, yet elegant for a table. Exact dimensions are always listed on each product page.

Can I use them for food?

Yes. Our plates are glazed with food-safe, lead-free finishes. They’re made to be admired, but also enjoyed — whether serving fruit, sweets, or a special meal.

How do I hang the plate?

Each order includes two options:

  • A secure adhesive hanger for effortless wall display.
  • A handcrafted wooden stand to showcase it on a shelf, mantel, or table.

Shipping times & packaging

We prepare your order with care within 2–4 business days.

  • U.S. orders: 5–10 business days
  • Europe: 5–12 business days
  • Worldwide: 7–14 business days

Every plate is wrapped in protective foam and double-boxed to ensure it arrives safely.

Duties & taxes

Local duties or VAT may apply depending on your country and are the customer’s responsibility.

Returns & exchanges

  • Returns are accepted within 14 days if the plate is in its original condition.
  • If your plate arrives damaged, simply email us within 48 hours with photos. Every shipment is insured, so you’ll receive a full refund or replacement.

Custom or corporate orders

Yes. From corporate gifting to event commissions, we create meaningful orders at preferential rates. Please email us — we’d be delighted to help craft something memorable.

Care instructions

  • Wash gently by hand with mild soap.
  • Avoid dishwashers, microwaves, or sudden temperature changes.
  • Handle as you would any fine art.

How can I verify authenticity?

Every piece arrives with:

  • The usta’s mark — signature or edition number.
  • A Usta & Co. certificate of authenticity, confirming its origin.

Ask the Usta & Co. Atelier